| Policies & FAQs |
Magazine Subscription information:How long does it take for my subscriptions to start? Your subscription(s) will start with the next available issue unless otherwise requested by yourself in the necessary section of the website. It will also depend on the time of your order, the print date of the magazine and the postal method used. Mystical Thai magazine is published every 3 months and may take up to 4weeks for delivery to start upon subscriptions. However in most cases it will be sooner. How long will it take for my first issue to arrive? After your order has been processed by us, you will receive the next available issue. The delivery date is determined by the time you place your order and the print date of the magazine you order. For Domestic Subscribers: Please allow 2-4 weeks for your first issue to arrive. For Foreign Subscribers: Please allow 4-6 weeks for your issues to arrive. If you do not receive your magazine on time, please allow a few extra days for arrival, it may have been delayed in the mail. What if I want to have some of my magazines delivered to my office and others delivered to my home? Not a problem. During the check out process, you’ll be asked for a delivery address. You can have different magazines delivered to different places, even to different people. How can I tell when my Mystical Thai subscription is going to expire? we will send you a reminder before the end of your subscription. Nothing will be sent to the recipient unless the subscription expires. Either complete and return the renewal form you receive with payment by post or email or simply email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more subscription enquires. How do I change my subscription address? If you're moving, we need six weeks’ notice to ensure uninterrupted service. (The post office does not automatically forward magazines.) Please email us your new addresses to the email with the heading (Change of address) to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include your current address and your new address in the body of the message. I received a damaged issue. Can I get a replacement copy? If you receive a defective issue, we'll replace it. Please sent us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Shipping information:What type of Shipping is available? For international shipping worldwide, we strongly recommend registered post and courier services. A tracking number will be issued for this shipping thus it will be traceable to reduce the chances of lost and missing mail. For other express shipping options, we will calculate them. If you are unfamiliar with the charges associated with these alternative shipping methods, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it before placing an order, and we will calculate the shipping charge for you. How long will it takes to reach me? We will ship out the magazine within 2 days upon receiving the payment. A confirmation of shipping details and proof of magazine subscription receipt will be sent to your email. As it is registered shipping, a tracking number will be issued and the client will be informed and able to track the status of the item.
** Please note that registered parcels require someone to sign for them. If no one is present at the time of delivery, you will have to contact your nearest post office (the postman may usually leave a note for unsuccessful delivery if no one is around to receive it); otherwise they may send it back to us. If this happens you will be required to pay for the second round of shipping postage. Purchase information:How do I order a subscription? Use our secure online ordering service, or We accept Visa, MasterCard, and American Express. To pay with a check or money order, you can print an order form and mail it to: You can also call us at +65 91881863 and subscribe to us by phone. What payment methods do you accept? We currently accept the following methods of payments
Where is my confirmation e-mail? Immediately after you place an order, you should receive an e-mail confirmation acknowledging your order. If you do not receive a confirmation, then it may have been undeliverable due to a spam blocker or incorrect e-mail address. Security of online purchase on our website:How secure are my credit card details? All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages. All our electronic payment methods are well-known means such as Paypal, Visa and Mastercard to guarantee high standard of security to your banking information. Feel free to contact us should you have any queries on the electronic online payment methods. Other Enquiries:What if I have questions or problems with anything? How can I join your mailing list? Click on the following link: (link to mailing list) Thank you for your business and should you require any further assistance please do not hesitate to contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |





